DATA PROTECTION POLICY
Updated on March 10, 2021
Your privacy is important to us. We are fully dedicated in keeping your privacy safe. In accordance to the Personal Data Protection Policy (PDPA) 2012, herewith sets the Company's Data Protection Policy.
1. Contacting our Data Protection Officer ("DPO")
The Business Contact Information ("BCI") of the DPO for ensuring compliance with the PDPA is as follow:
Name: Justin Koh
Designation: Compliance Executive
Contact No: 6801 4088
2. Usage of our website
Personal information received through the usage of our website, will be used only to deliver the information you have requested.
This website does not automatically capture personal information, other than the user's IP address and session information, such as the duration of the visit and the type of browser used. This information is only used for system administration and to provide site statistics.
For personal data transmitted through this website, while we take reasonable steps to ensure security, by accepting the terms and conditions, you accept that the Internet is not a completely secured medium of communication of information and that such transmission will be at your own risk.
Personal data held by SingCapital relating to you will be kept confidential and will only be used in accordance with product and service conditions.
3. Collection of Personal Data
Examples of how we collect Personal Data includes, but not limited to, the following:
a. When you complete online forms to request for quotations;
b. When you submit an enquiry through our website;
c. When you correspond with our Financial Consultants or Staff;
d. When someone refers you to us with your consent.
4. Use of your Personal Data
The usage of your Personal Data includes, but not limited to, the following:
a. Facilitating the generation of online quotations;
b. Facilitating the processing of claims;
c. To identify you;
d. To provide you with Customer Support;
e. To communicate with you about our products or services that you have expressed interest in, or maybe of interest to you;
f. Our internal administrative processes;
g. To resolve complaints;
h. To complete product provider's application forms;
i. Compliance with other relevant laws or authorities
5. Disclosure of your Personal Data
Please note that as required by law, your personal data will be kept confidential and not disclosed to unauthorized parties.
However, subject to other relevant laws and the provision of our services and products, your personal data may be disclosed, but not limited to, the following:
a. To our Business Partners and/or related corporations;
b. Between relevant departments in the Company;
c. Regulatory bodies;
d. In the event of a dispute, to relevant parties such as lawyers or dispute resolution centres such as the Financial Industry Disputes Resolution Centre Ltd (FIDREC);
e. Any relevant parties that you have authorized us to disclose to.
The Company would require your consent before we can use your personal data for a specified purpose. If you have sent an enquiry via our "Contact us" page you would have been deemed to have consent us to contact you with regards to your query.
By providing us Personal Information relating to a third party, such as, but not limited to, your family members, you represent and warrant that the consent of that third party has been obtained for the purpose of this policy.
7. Access, Withdrawal and Correction
You can request information about the ways your personal data has been used or disclosed in the past year. If you wish to withdraw your consent, update or correct an error and/or omission of your personal data, please attention your request to the DPO and allow us up to 30 calendar days to complete to your request.
8. Third-Party Sites